Frequently Asked Questions (FAQ’s)

1. How do I place an order?

Placing an order at Arch Dress is simple! Browse our collection, select your favorite items, add them to your cart, and proceed to checkout. Fill in your shipping details, make a payment, and you’re all set!

2. Do you offer free shipping?

Yes! We offer free shipping on all orders within the United States.

3. How long does shipping take?

We process orders within 1-3 business days, and shipping takes 4-7 business days. The total delivery time is 5-10 business days.

4. Do you ship internationally?

Currently, we only ship within the United States.

5. What payment methods do you accept?

We accept major credit cards, debit cards, and secure online payment methods to make your shopping experience smooth and hassle-free.

6. Can I cancel or modify my order after placing it?

We start processing orders quickly, so if you need to modify or cancel your order, please contact us at Support@archdress.shop as soon as possible. We will do our best to accommodate your request.

7. What is your return and refund policy?

We accept returns within 30 days of receiving your order. If you ordered the wrong item, the return shipping cost will be covered by you. Please check our Return & Refund Policy for more details.

8. How do I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your delivery status.

9. What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us at Support@archdress.shop with your order details and a photo of the item. We will resolve the issue as quickly as possible.

10. How can I contact customer support?

You can reach us via:
📧 Email: Support@archdress.shop
📞 Phone: +1 217-409-3186
🕘 Business Hours: Monday - Friday, 09:00 AM - 05:00 PM (EST)

We are happy to assist you with any inquiries!